Refund and Cancellation Policy

Every new account starts with a free 15-day trial so you can check that PharmaERP Corporate fits your business before paying. No card is needed and nothing is charged during or at the end of the trial.

Subscriptions are paid in advance for a monthly or yearly period through Thawani, in Omani Rials, with VAT added. Subscriptions do not renew automatically and no payment is ever taken without you starting it.

Because you can try the Service free before paying and nothing renews automatically, fees for a period that has been paid are non-refundable, in whole or in part, including for unused days, unused users, unused companies or unused AI usage (including when AI features pause because the monthly AI usage limit is reached), and including when you stop using the Service during the period. The only exceptions are:

• Duplicate charges: if the same period was charged more than once, we refund the extra charge in full.
• Billing errors: if we charged the wrong amount or for the wrong plan, we refund the difference or the whole charge.
• Our failure to provide the Service: if the Service is unavailable to you for at least 3 consecutive days because of a fault on our side (not planned maintenance, your own systems, your email provider, your internet connection, a suspension under the Terms, or a force majeure event), we refund the fees for the days it was unavailable, or add those days to your period if you prefer.
• Removal of a core feature or termination by us: as set out in the Terms of Service, we refund the unused part of the period.
• Where the law requires a refund.

Yearly plans are priced lower than twelve monthly periods in return for the commitment. If you cancel during a yearly period, there is no pro-rata refund for the remaining months; your access continues until the end of the year already paid for.

• Upgrades start as soon as they are paid. The unused value of your current paid period is credited automatically as extra days on the new plan, so you never pay twice for the same time. This credit is given as time, not as money.
• Downgrades take effect from the next period. You keep the current plan until the end of the period already paid for, and no refund is given for the difference.

Email info@ciispc.com within 14 days of the charge, from the account owner’s email address, with the company name, the receipt or payment reference and the reason. We reply within 10 business days.

Approved refunds are paid through Thawani to the original payment method only, in Omani Rials, for the amount charged. The time for the money to appear depends on your bank or card issuer. Where a refund relates to a period, access for that period ends when the refund is made. Exchange rate differences and bank charges are not refunded.

Please contact us before raising a dispute or chargeback with your bank. A chargeback cancels the period it relates to and may lead to suspension of the account until the matter is resolved.

You can cancel at any time by not paying for the next period. The account owner can also ask us to close the account from Settings, Billing. Access continues until the end of the period already paid for. Cancelling does not refund the current period, except as described above.

After a period ends there is a 3-day grace period with full access. The account then becomes read-only for 90 days: you can still sign in, view and export all your data, but not change it. After that, and after notice to the account owner, the data is deleted. Paying for a new period at any time before deletion restores full access with all your data.

Refund and cancellation terms in a signed Enterprise agreement take priority over this policy.